FAQ
SHIPPING
RETURN & EXCHANGE
What makes VOHCO unique?
VOHCO is the destination for wireless bras and bralettes. We have specialised in designing wire-free lingerie for over 5 years. Our lingerie is comfortable without sacrificing style. We value ethical and fair trade, and offer safe and secure ordering.Learn more about us here.
Where is VOHCO designed and made?
VOHCO is designed in-house in Adelaide, Australia. Our lingerie is ethically manufactured in Vietnam and China to support our talented team and wonderful community there.
Why should I go wireless?
Traditional wired bras can cause skin abrasion, tightness, and constriction. Going wireless is the perfect alternative giving you superior comfort, flexibility, and durability. It's the natural, healthier choice.
What if I'm unsure of my size?
Please refer to our Size Guide for sizing information. If you require further assistance, please email our team at vohco@vohco.com and we will be more than happy to help you!
How do I track my order?
All orders can be tracked here.
When will I receive my order?
All orders are shipped within 1-2 business days from our warehouse in Adelaide, Australia, via Australia Post. Please note: Due to the impact of COVID-19, deliveries may take longer than usual. Thank you for your understanding.
Australia:
How much does shipping cost?
Australia & Singapore:
- < $99 AUD - Flat rate $10 AUD standard shipping
- > $99 AUD - Free standard shipping
- Express Shipping - Flat rate $20 AUD
International:
- < $200 AUD - Flat rate $20 AUD standard shipping
- > $200 AUD - Free standard shipping
- Express Shipping - Flat rate $40 AUD
For more information, please see our Shipping page.
Do you offer free exchanges?
Yes. We offer a free exchange for all Australian orders within 30 days of your purchase. Please contact us at vohco@vohco.com for your free return shipping label. For more information, please see our Returns & Exchanges page.
Do you accept returns?
Yes, returns are accepted in exchange for store credits only within 30 days. To be eligible for a return, your item/s must be unused and in the same condition that you received it.
The customer is responsible for return shipping costs. Shipping costs are non-refundable. Please see our Returns & Exchanges page for more information including items that cannot be returned.
Please email/attach a RETURN FORM with your package and address to:
VOHCO
