Shipping
SINGAPORE & AUSTRALIA SHIPPING
INTERNATIONAL SHIPPING
OTHER
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Singapore, Malaysia & Australia
Singapore
All orders are dispatched next business day via Ninja Van. Full tracking is provided.
| Order | Delivery Fee | Method | Time |
| All Orders | Free | Ninja Van Standard | 2-3 business days |
Malaysia
All orders are dispatched next business day via Singpost.
| Order | Delivery Fee | Method | Time |
| All orders | Free | Singapore Post Standard | 2-5 business days |
Australia
All orders are dispatched next business day via Singapore Post (standard shipping) or DHL (express shipping). Full tracking is provided.
| Order | Delivery Fee | Method | Time |
| < $99 AUD | $15 | Singapore Post Standard | 5-9 business days |
| > $99 AUD | Free | Singapore Post Standard | 5-9 business days |
| Express | $30 | DHL Express | 1-4 business days |
International Shipping
INTERNATIONAL
All orders are dispatched within 1-2 business days via Singapore Post (standard shipping) or DHL (express shipping). Full tracking is provided.
| Order | Delivery Fee | Method |
| < $200 | $20 standard shipping | Singapore Post Standard |
| > $200 | Free standard shipping | Singapore Post Standard |
| Express | $40 | DHL Express |
Delivery times may vary due to customs and import regulations. We are not responsible for shipping delays due to custom holds. Please refer to the following table
| Standard Shipping | Express Shipping | |
| New Zealand | 5-12 business days | 3-8 business days |
| Asia Pacific | 6-15 business days | 3-6 business days |
| United Kingdom | 8-15 business days | 6-10 business days |
| Europe | 8-20 business days | 7-13 business days |
| North America & Middle East | 10-20 business days | 7-15 business days |
| Rest of World | 12-20 business days | 8-15 business days |
*Please note: Processing/delivery times do not include weekends or public holidays.
TAXES & DUTIES
For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information. The customer will be responsible for any customs or import charges. VOHCO does not cover or include this in our shipping charges.
*Please note: If you choose to reject/refuse delivery due to customs fees there will be a $20 AUD return fee deducted from your refund to cover return shipping.
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TRACKING
Tracking is available for all domestic and international orders.
Please allow 1-2 business days for processing orders and to receive tracking number/confirmation of order shipment.
We are not liable for wrong information given to us when shipping information is asked at checkout point. If you do not provide the right shipping address we are not required to refund. Please make sure all of your shipping information is correct before finalising your order.
Where is my package?
If you find that your package is taking longer than expected, please email us at vohco@vohco.com to receive a delivery estimate. Please keep in mind that weekends and public holidays do not count as business days.
Lost Packages
If an item is lost, it is the responsibility of the customer to locate the item once it has arrived in the country outside of Singapore. All packages are fully trackable with a tracking number we provide. If you are not available to sign for your package you are responsible for arranging another time with your local post office to pick up your item. If your package is returned to us you will need to pay for shipping again to have it resent out.
Gift cards
Gift cards are sent online and may be used immediately after purchase.
